WHERE IN CHINA IS THE FACTORY LOCATED?

THE FACTORY IS IN DONGUAN PROVINCE, SOUTHERN CHINA, ABOUT A 2 HOUR DRIVE FROM HONG KONG

IS ALL MANUFACTURING DONE IN CHINA?

YES, 100% OF OUR WORK IS DONE IN OUR FACTORY IN CHINA

IS YOUR ELECTRICAL WIRING UL CERTIFIED?

ALL ELECTRICAL COMPONENTS AND WIRING ARE UL CERTIFIED PARTS

HOW LONG DOES IT TAKE TO SHIP FROM CHINA TO THE USA?

TRANSIT TO THE WEST COAST BY VESSEL IS 13 DAYS.  TRAVEL TO NY EAST COAST BY VESSEL IS 24 DAYS.  USUALLY IT TAKES ABOUT 2- 3 DAYS TO GET POSSESSION FROM THE SHIP 

CAN YOU ARRANGE FOR SHIPPING AND DELIVERY?

YES, WE HAVE A COMPLETE LOGISTICS GROUP THAT CAN/WILL ARRANGE TO HAVE DELIVERY MADE ANYWHERE IN THE WORLD

WHAT IS TYPICAL MANUFACTURING TIME?

AVERAGE FULL STORE PROJECT FABRICATION IS 8 WEEKS

DO YOU PRODUCE SHOP DRAWINGS?

YES, WE HAVE A COMPLETE CAD DEPARTMENT THAT DOES SHOP DRAWINGS, ASSEMBLY AND INSTALLATION DRAWINGS 

DO YOU DESIGN/DEVELOP FIXTURES?

WE DO NOT DO DESIGN WORK, HOWEVER WE WILL EVALUATE DESIGN ENGINEERING AS WELL AS DO VALUE ENGINEERING OF ALL PRODUCTION

DO YOU INSTALL YOUR FIXTURES?

YES, WE HAVE SEVERAL INSTALLATION GROUPS WE WORK CLOSELY WITH TO HANDLE FIXTURE INSTALLATION

DO YOU PROVIDE GENERAL CONTRACTING SERVICES?

NO, WE DO NOT DO GENERAL CONTRACTING WORK

WHAT ARE THE EXTRA COST OF SHOP DRAWING AND PACKING AND CRATING?

WE INCLUDE THE COST OF ALL SHOP DRAWINGS AND ALL PACKING AND CRATING IN THE COST OF OUR FIXTURE PRICING

CAN YOU WAREHOUSE FIXTURES FOR DELIVERY IN THE USA?

WE UTILIZE BONDED WAREHOUSES ON THE EC AND WC FOR FIXTURE STORAGE AND DELIVERY.  THE COST OF THIS SERVICE IS ADDITIONAL TO THE FIXTURE PRICING. 

WHAT ARE YOUR PAYMENT TERMS?

OUR TERMS ARE 50% DEPOSIT, 40% ON DELIVERY, AND 10% 30 DAYS AFTER DELIVERY.  ALL NET INVOICE. 

HOW LONG DOES IT TAKE TO GET A QUOTATION?

USUALLY WE WILL QUOTE A PROJECT IN 1 WEEK OR LESS.

HOW LONG DO SHOP DRAWINGS TAKE?

USUALLY COMPLETE DRAWING PACKAGE AND/WITH CLIENT REVIEW TAKES 2 TO 3 WEEKS.